How can I be sure the work is high quality?

Green Deal Assessors, Providers and Installers carry the Green Deal Approved quality mark. This shows they meet Green Deal standards and are authorised to operate under the Green Deal. You should contact your Provider directly to resolve any issues. If you are not satisfied with the response you can contact the Green Deal Ombudsman on 0330 440 1624 or 01925 530 263 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

Can I repay my Green Deal early?

You have the right to pay your Green Deal off early. The Green Deal Provider you choose may charge early repayment fees – you should check with them.

What if I have a prepayment electricity meter?

You can still have a Green Deal if you have a prepayment meter. Instead of paying off your Green Deal through an electricity bill, small amounts will be taken off the electricity prepayment meter balance each day.

I'm a tenant can apply for the Green Deal?

People who live in rented accommodation are often under the wrong impression that they cannot benefit from the Green Deal. This is not true. The only stipulation is that you must have the property owner’s permission. Rental properties have some of the poorest energy efficiency ratings in the UK. Only 3.4% of owner-occupied homes have a G-Rating; compared to 5.8% of rented homes. This is partly due to the fact that many flats are older and suffer from lower maintenance when compared to detached houses. In addition to this, nearly 20% of rented properties in the UK are classified as ‘fuel poor’. This is why it is so important that tenants explore their Green Deal options and see whether or not they can benefit from this Government incentive. If you are currently renting in social housing, then you are also eligible to apply.